Services & Maintenance

Service

ITEL's expertise lies in providing a complete solution from initial analysis, design, installation and operation to sophisticated turnkey project management. We use only the best-of-breed vendors to provide the most effective and efficient solution for all your data communications - so that your business can bring new services to market faster with less complexity and expenses. Therefore, you can reap a far greater return on your technology investment than ever before.

Maintenance

Every commissioned project is a start of a comprehensive customer care programme with maintenance contracts tailored to suit individualized requirements. This acts as a guarantee of competitive response for both major and minor incidents.

Our customer service receives all incident queries and assigns an appropriate engineer to attend to you promptly. The Help-Line is equipped with remote diagnostic capabilities, which enable the engineer to dial into customers' systems to diagnose incidents and make software changes without the need to be physically on-site. This also allows engineers to identify incidents in advance and to provide back-up service before arriving on-site, hence saving time for our customers.

In general, ITEL provides the maintenance scope of work as follows: